Refund Policy

Last updated: October 8, 2026

We want you to be happy with TrueCommunity Pro. If it is not right for you, you can get your money back.

14-day money-back guarantee

You can request a full refund within 14 days of the payment date, for any reason. This applies to new purchases and to automatic yearly renewal payments.

How to request a refund

• Email [email protected] with the email address you used to buy and your order number, or
• Use the link in your Paddle receipt email to contact Paddle directly.

You do not have to give a reason, but feedback helps us improve.

How refunds are paid

All orders are processed by our reseller Paddle.com, the Merchant of Record. Approved refunds are returned by Paddle to your original payment method. Depending on your bank, it usually takes 5–10 business days to appear.

After a refund

Your licence key is deactivated. The plugin keeps working, but Pro updates, downloads and support stop for that licence.

After 14 days

Payments older than 14 days are not refundable, except where a refund is required by law. You can still cancel a yearly subscription at any time to stop future renewals; see our Terms of Service.

Questions

Email [email protected] and we will help.