The community page shows “Page not found” #
- Go to Settings → Permalinks and click Save Changes (you do not need to change anything). This refreshes your site’s links.
- Make sure permalinks are not set to Plain.
- Make sure no normal page or post uses the same address as your community slug.
Members are not getting emails #
- Check the event is ticked in TrueCommunity → Mail → Notification Emails.
- Many hosts block normal PHP mail. Install an SMTP plugin, such as WP Mail SMTP, and connect a real mail service.
- Ask the member to check their spam folder.
Uploads fail or files are “too large” #
The upload size is limited by TrueCommunity → General → Maximum Upload Size and by your server. If you need bigger files, ask your host to raise upload_max_filesize and post_max_size, then raise the setting in TrueCommunity.
A menu item is missing from the community #
That module is probably turned off. Check TrueCommunity → Modules. The Members page also needs the Stories module.
I don’t see the “Create Group” or “Add New Course” button #
Only site administrators see these buttons. Log in with an administrator account.
Old users don’t show in the member directory #
Go to TrueCommunity → Migrate Users and click Start Migration. See Migrate existing users.
TrueCommunity Pro won’t activate #
Pro needs the free TrueCommunity plugin. Install and activate the free plugin first, then activate Pro.
I can’t update TrueCommunity Pro #
Go to TrueCommunity → License and check the status. It must say Active. See Install Pro and activate your license for what each license message means.
Lessons are locked for a student #
The course probably moves in order, so earlier lessons and quizzes must be finished first. A lesson can also be locked by a drip date, a timer, a video, a file upload or attendance. With Pro, check the lesson’s Settings and the course’s How members move through this course option.
Gamification is not giving points #
- Check Gamification is on in TrueCommunity → Modules.
- Remember that activities on their own pay nothing. Points come from badges, challenges and lesson/topic completion points.
- Check the activity row is Active and its Applies to is correct.
Still stuck? #
- Free plugin: post in the support forum on WordPress.org.
- Pro customers: log in to your account and use our Support form. Tell us your WordPress version, TrueCommunity version and the steps to reproduce the problem.
